returns and exchange policy allows you to return or exchange items purchased on Bluequeen A unit of Swarupam Banaras enterprises private limited for any reason within the specified return/exchange period (check the product details page for the same). Feel free to try on a product but all we ask is that the product remains unused and is preserved in its original condition along with the tags and packaging. In case a Seal Tag is received with the item, ensure that it remains attached & intact with the product to avoid any hassles in the event of a return/exchange. There are two ways to return the product to us:
Pick-up: In most locations, we offer a free pick-up service. You will see a pickup option when you submit a return request.
Self-Ship: If we don't offer a pick-up at your location. In such cases, we will credit the shipping costs in the form of Mantra credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.
During Pick Up, our delivery agent may do a quality check on the return. For a successful pick-up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check. If the picked-up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of a mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we offer you an option to exchange items purchased by you on Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) for the same or different sizes of the same style or for any other item of the same or different value from Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) within the specified exchange period subject to your address being serviceable for an exchange.
The following EXCEPTIONS and RULES apply to this Policy:
Bottoms can not be returned
Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days up to which a product can be returned/exchanged, post-delivery.
Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear, and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available. Also, these items cannot be exchanged.
All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).
Under Exchange Policy,
a) If you choose to exchange the item purchased by you on Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) within the specified exchange period for the same size or a different size of the same style, you will be provided with a replacement of the item, free of cost.
b) If you choose to exchange an item purchased by you on Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) for any other item of the same or different value from Bluequeen Faishon (Swarupam Banaras enterprise Private Limited ). In such case, if exchanged item is of a higher value, differences in amount will be charged to you and if exchanged item is of a lower value, differences in amount will be refunded to you post successful pick up of the original item from you.
c) the Net amount paid by you (excluding instant cashback/discount) to purchase an original item will be considered to calculate the difference in the amount of the original and exchanged item which will be payable by you or refundable by Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) as the case may be, for an exchange.
d) Applicable refund for exchange will be triggered post successful pick of the original item from you.
6) Exchanges are only allowed for pin codes that are serviceable for an exchange.
7) Item cannot be exchanged for multiple products and you are allowed to select a single item for exchange. In contrast, customers can exchange multiple items at a time by initiating separate exchange requests for each item.
8) Non- returnable products/categories cannot be exchanged.
9) Platform Handling Fee (as defined under ‘Terms of Use’) is not applicable to exchanged orders.
10) Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) shall reserve the right to restrict the exchange of the items purchased on Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) if a customer in any way breaches or misuse this policy, as determined in Bluequeen Faishon (Swarupam Banaras enterprise private Limited )’s sole discretion. In case you have purchased an item that has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well.
11) Bluequeen Faishon (Swarupam Banaras Enterprise Private Limited ) will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake, Bluequeen Faishon (Swarupam Banaras enterprise private Limited ) would not be accountable for the misplacement or replacement of the product and is not responsible for its delivery back to the User
12) If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
13) If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy, and the image of the courier receipt is shared by you and validated by us. For self-ship returns, the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.
